Terms of Service

Last Updated: September 30th, 2026

These Terms of Service (“Terms”) govern your access to and use of https://poplightdesign.com (the “Site”) and your purchase or use of products and services offered by PopLight Design, LLC (“PopLight Design,” “we,” “us,” or “our”).

PopLight Design, LLC is an Ohio limited liability company.

By accessing the Site, creating an account, purchasing a product or service, activating a software license, subscribing to a recurring product or service, or otherwise using our products or services, you agree to these Terms.

If you do not agree to these Terms, you should not use the Site or purchase or use our products or services.

These Terms incorporate by reference our Privacy Policy, Refund & Returns Policy, and any additional product-specific license terms, service agreements, proposals, statements of work, or other written terms applicable to a particular purchase.

1. ELIGIBILITY AND ACCEPTANCE OF TERMS

By using the Site or purchasing products or services from PopLight Design, you represent that you are legally capable of entering into a binding agreement.

If you are using the Site or purchasing products or services on behalf of a company, organization, or other entity, you represent that you have authority to bind that entity to these Terms.

You may not use our Site, products, or services for any unlawful or unauthorized purpose.

2. OUR WEBSITE AND ECOMMERCE PLATFORM

The Site is operated using WordPress and WooCommerce and may rely on third-party hosting, payment, licensing, analytics, marketing, security, and other technology providers.

We may modify, update, suspend, replace, or discontinue any portion of the Site or its functionality at any time.

We do not guarantee that every feature of the Site will always be available, uninterrupted, error-free, or compatible with every device, browser, hosting environment, or third-party service.

3. PRODUCTS AND SERVICES

PopLight Design may offer products and services including, but not limited to:

• WordPress themes
• WordPress plugins
• Software
• Code
• Templates
• Website kits
• Digital downloads
• Subscription-based products
• Software licenses
• Development services
• Design services
• Technical services
• Support services
• Hourly service blocks
• Other digital products and professional services

Availability, features, pricing, licensing terms, system requirements, and other product or service details may vary.

We reserve the right to add, modify, suspend, or discontinue products or services at any time.

4. PRODUCT INFORMATION AND ACCURACY

We make reasonable efforts to provide accurate descriptions, pricing, screenshots, compatibility information, and other information regarding our products and services.

However, errors, omissions, outdated information, or technical inaccuracies may occasionally occur.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

If an error materially affects an order that has already been submitted, we may contact you regarding the error and, when appropriate, cancel or modify the affected order consistent with applicable law.

Product screenshots, demonstrations, examples, and previews are provided for illustrative purposes. Actual appearance or functionality may vary depending on factors including your website configuration, hosting environment, WordPress version, browser, plugins, themes, custom code, third-party services, and other technology outside our control.

5. PRICING

Prices for products and services are displayed on the Site or provided through a proposal, invoice, quote, written agreement, or other communication.

Prices may change at any time for future purchases.

Unless otherwise stated, a price change will not retroactively alter the amount already paid for a completed one-time purchase.

Subscription pricing may change for future renewal periods. Where required, we will provide applicable notice before a pricing change takes effect.

Applicable taxes may be added when required by law.

6. ORDERS

We reserve the right to accept, reject, limit, or cancel an order where reasonably necessary, including in cases involving suspected fraud, payment issues, pricing errors, technical errors, abuse, unauthorized resale, violation of these Terms, or other legitimate business or security concerns.

If we cancel an order after collecting payment and you have not otherwise received or used the applicable product or service, we will address the payment as appropriate under the circumstances and applicable law.

You agree to provide accurate, current, and complete information when placing an order.

7. PAYMENT PROCESSING

Payments may be processed through third-party payment providers, including Stripe and PayPal.

By submitting a payment, you authorize the applicable payment provider to process the transaction according to its terms.

PopLight Design does not generally receive or store your complete credit or debit card number when transactions are processed through Stripe or PayPal.

Your use of a third-party payment provider may also be subject to that provider’s terms and privacy policies.

You are responsible for amounts properly charged for purchases you authorize.

8. DIGITAL PRODUCTS AND DOWNLOADS

Digital products may be made available through your account, a download link, email, software license system, or another digital delivery method.

You are responsible for downloading and securely storing purchased files where applicable.

Availability of future re-downloads is not guaranteed indefinitely unless specifically stated otherwise.

You may not reproduce, redistribute, resell, sublicense, share, publish, upload, provide access to, or otherwise commercially exploit a digital product except as expressly permitted by the applicable product license or written permission from PopLight Design.

Purchase of a digital product does not transfer ownership of PopLight Design’s intellectual property to you.

9. SOFTWARE AND LICENSE KEYS

Certain products may include a software license or license key.

Software licenses are subject to any licensing terms stated on the product page, accompanying documentation, license agreement, or other applicable terms.

Unless expressly permitted, license keys may not be sold, transferred, shared, published, distributed, or used on more websites or installations than allowed by the purchased license.

We may use technical systems to validate licenses, manage activations, deliver updates, prevent abuse, and enforce applicable license limits.

Attempting to bypass, disable, circumvent, manipulate, or interfere with a licensing system may result in suspension or termination of the applicable license or account.

10. SOFTWARE COMPATIBILITY

We make reasonable efforts to describe known technical requirements and compatibility for our software products.

However, WordPress websites operate within complex environments involving hosting providers, PHP versions, WordPress versions, themes, plugins, browsers, custom code, caching systems, security systems, APIs, and third-party services.

Unless expressly stated otherwise, we do not guarantee compatibility with every possible combination of third-party software, service, environment, customization, or future software version.

A conflict caused solely by unsupported third-party software, custom code, an unsupported environment, or another system outside PopLight Design’s control does not necessarily mean that a PopLight Design product is defective.

11. SOFTWARE UPDATES

Products that include software updates may receive updates according to the applicable license, subscription, or product terms.

We may modify, improve, replace, add, or remove functionality as products evolve.

We do not guarantee that any particular feature will remain unchanged indefinitely.

Access to future updates may require an active license or subscription when stated as part of the applicable product terms.

12. SUBSCRIPTIONS AND RECURRING PAYMENTS

Certain products may be offered on a recurring subscription basis.

When purchasing a subscription, the billing frequency and price will be disclosed before purchase.

By purchasing a recurring subscription, you authorize the applicable payment provider to charge the applicable subscription amount at each renewal unless the subscription is canceled before the applicable renewal.

Subscription periods may include monthly, quarterly, yearly, or other billing intervals offered at the time of purchase.

You are responsible for canceling a subscription if you do not want it to renew.

Cancellation generally prevents future renewal charges but does not automatically create a refund for amounts that have already been properly charged.

Refund eligibility for subscription purchases and renewal payments is governed by our Refund & Returns Policy and applicable law.

We may suspend or terminate access to subscription-related features, updates, services, or licenses if a recurring payment fails or the subscription expires.

13. HOURLY BLOCKS AND PREPAID SERVICES

PopLight Design may sell prepaid blocks of development, design, technical, consulting, support, or other professional service time.

Purchasing an hourly block reserves PopLight Design’s professional availability and represents a commitment of service capacity.

ALL HOURLY BLOCKS AND PREPAID SERVICE TIME ARE FINAL SALE AND NON-REFUNDABLE ONCE PURCHASED, EXCEPT WHERE OTHERWISE REQUIRED BY APPLICABLE LAW.

This applies whether or not work has begun and whether or not any portion of the purchased time has been used.

Changing your mind, canceling or delaying a project, failing to provide materials or access, deciding not to continue with a project, or no longer requiring the purchased services does not create a right to a refund for hourly blocks.

Unused hours may remain available for eligible future work subject to any expiration period, project terms, written agreement, or other conditions disclosed in connection with the purchase.

Our complete refund rules are contained in our Refund & Returns Policy.

14. PROFESSIONAL SERVICES AND CLIENT WORK

Professional services may be governed by additional written terms, including proposals, invoices, estimates, statements of work, project agreements, email agreements, or other written communications.

Where additional written terms apply to a project, those terms supplement these Terms.

If a specific project agreement directly conflicts with these general Terms, the more specific written project agreement will control with respect to that project.

Unless expressly agreed otherwise, estimates are estimates rather than guarantees of the exact amount of time required to complete work.

Project timelines may depend on customer responsiveness, access to required systems, third-party vendors, technical conditions, project changes, approvals, content, and other factors.

15. CUSTOMER RESPONSIBILITIES FOR SERVICES

When PopLight Design performs services for you, you agree to provide information, content, approvals, files, credentials, access, and other materials reasonably necessary to perform the requested work.

You represent that you have the legal authority to provide any website, server, account, content, intellectual property, credential, or other resource you give PopLight Design permission to access or modify.

You are responsible for the accuracy and legality of materials you provide.

Delays caused by missing information, unavailable access, third-party systems, customer inactivity, or changes in project scope may affect completion schedules.

16. WEBSITE ACCESS AND CREDENTIALS

Certain professional services may require temporary access to websites, hosting accounts, content management systems, software accounts, APIs, repositories, payment systems, or other customer-controlled platforms.

When you provide such access, you authorize PopLight Design to use that access solely as reasonably necessary to perform the requested work.

You are responsible for maintaining appropriate backups and security practices for systems you own or control.

Where practical, temporary credentials should be revoked or changed after work requiring that access has been completed.

17. BACKUPS AND CUSTOMER DATA

When services involve modifying an existing website, application, server, database, or other technical system, customers are responsible for maintaining appropriate backups unless PopLight Design has expressly agreed in writing to provide backup services.

Although we take reasonable care when performing technical work, no software modification, migration, update, integration, server operation, or development activity is completely free from risk.

You should maintain current backups of important systems and data.

18. INTELLECTUAL PROPERTY

The Site and materials created or owned by PopLight Design, including software, code, plugins, themes, designs, graphics, text, documentation, branding, logos, templates, systems, methodologies, and other materials, may be protected by copyright, trademark, trade secret, and other intellectual property laws.

Except for rights expressly granted through a product license or written agreement, all rights in PopLight Design intellectual property are reserved.

Purchasing a product or service does not transfer ownership of PopLight Design’s pre-existing intellectual property.

Unless otherwise agreed in writing, PopLight Design retains ownership of its pre-existing tools, code libraries, frameworks, plugins, methods, systems, templates, reusable components, processes, know-how, and other materials used in providing professional services.

Ownership or licensing rights for custom client deliverables may be addressed in the applicable proposal, invoice, statement of work, contract, or other written agreement.

19. CUSTOMER CONTENT

You retain ownership of content and materials that you own and provide to PopLight Design.

By providing content or materials to us for a project or service, you grant PopLight Design permission to use, copy, modify, process, or otherwise work with those materials to the extent reasonably necessary to provide the requested products or services.

You represent that you have sufficient rights to provide those materials and authorize their use.

You are responsible for claims arising from materials you provide if you do not have appropriate permission to use them.

20. FEEDBACK AND SUGGESTIONS

If you voluntarily provide ideas, suggestions, comments, bug reports, recommendations, or other feedback regarding PopLight Design products or services, we may use that feedback to improve, modify, or develop our products and services without an obligation to compensate you unless otherwise agreed in writing.

This provision does not transfer ownership of confidential customer content or custom client materials to PopLight Design.

21. THIRD-PARTY PRODUCTS AND SERVICES

Our products or services may interact with or rely upon third-party products, services, APIs, platforms, plugins, themes, hosting providers, payment processors, software, or websites.

Third-party services are controlled by their respective providers and may be changed, discontinued, restricted, or become unavailable without our control.

PopLight Design is not responsible for third-party services or for losses caused solely by changes, outages, limitations, security incidents, compatibility problems, or other actions of third parties outside our reasonable control.

Your use of third-party services may be governed by separate agreements between you and the applicable provider.

22. THIRD-PARTY LINKS

The Site may contain links to websites or resources operated by third parties.

These links are provided for convenience and do not necessarily constitute endorsement.

We are not responsible for the content, accuracy, availability, security, privacy practices, products, or services of third-party websites.

You access third-party websites at your own discretion and subject to their applicable terms and policies.

23. PRIVACY

Our collection and use of Personal Information is described in our Privacy Policy.

By using the Site or purchasing products and services, you acknowledge that Personal Information may be processed as described in that policy.

24. REFUNDS AND RETURNS

Refund eligibility is governed by our separate Refund & Returns Policy, which is incorporated into these Terms by reference.

In general:

• Eligible digital products may qualify for a refund request within the applicable refund period if the product has not been downloaded and, where applicable, the software license has not been activated.
• Once a digital product has been downloaded or an applicable software license has been activated, it is generally non-refundable.
• Hourly blocks and prepaid service time are final sale and non-refundable once purchased.
• Subscription cancellations generally stop future renewals and do not automatically refund amounts already charged.
• Additional exceptions may apply where required by law.

If there is an inconsistency between a general refund statement in these Terms and the current Refund & Returns Policy, the Refund & Returns Policy will control with respect to refund eligibility.

25. CHARGEBACKS AND PAYMENT DISPUTES

If you believe a charge is incorrect or there is a problem with a purchase, we encourage you to contact PopLight Design so that we have an opportunity to investigate and address the issue.

Nothing in these Terms prevents you from exercising rights relating to unauthorized or erroneous transactions that cannot legally be waived.

Initiating a chargeback does not change the refund terms that applied to a properly authorized purchase.

We reserve the right to provide transaction records, account information, license records, download information, communications, service records, or other relevant evidence to payment processors or financial institutions when responding to a payment dispute, consistent with our Privacy Policy and applicable law.

26. PROHIBITED USES

You may not use the Site, products, or services to:

• Violate applicable law
• Infringe intellectual property rights
• Distribute malware, viruses, or harmful code
• Attempt unauthorized access to systems or accounts
• Circumvent security or licensing mechanisms
• Scrape or harvest information in a manner prohibited by law or these Terms
• Commit or facilitate fraud
• Impersonate another person or organization
• Interfere with the operation or security of the Site
• Abuse, exploit, or misuse our products or services
• Resell or redistribute products in violation of applicable license terms

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.

27. ACCOUNT SECURITY

If you create an account, you are responsible for maintaining the confidentiality and security of your account credentials.

You are responsible for activity conducted through your account to the extent permitted by law.

You should notify us promptly if you become aware of suspected unauthorized account access.

28. SUSPENSION OR TERMINATION

We may suspend or terminate access to the Site, an account, a software license, subscription benefits, or other services where reasonably necessary because of:

• A violation of these Terms
• Fraud or suspected fraud
• Payment failure
• Unauthorized distribution
• License abuse
• Security concerns
• Illegal activity
• Abuse of our systems or services
• Other conduct that materially threatens PopLight Design, our customers, our systems, or third parties

Termination does not eliminate payment obligations or other obligations incurred before termination.

Terms that by their nature should survive termination will continue to apply.

29. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, the Site and products and services offered through it are provided on an “as is” and “as available” basis except where we expressly state otherwise in writing.

We do not guarantee that the Site, software, downloads, products, services, or third-party integrations will always be uninterrupted, error-free, completely secure, compatible with every environment, or free from defects.

We do not guarantee any particular business, financial, marketing, traffic, conversion, search-engine, revenue, performance, or other outcome resulting from the use of our products or services.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.

30. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, PopLight Design, LLC and its owners, officers, employees, contractors, agents, suppliers, licensors, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost revenue, lost business opportunities, loss of goodwill, loss of data, or replacement costs, arising from or relating to the Site, products, services, software, or these Terms.

To the maximum extent permitted by applicable law, PopLight Design’s aggregate liability arising from a particular product, purchase, or service will not exceed the amount actually paid to PopLight Design for the specific product or service giving rise to the claim.

These limitations apply regardless of the theory of liability and even if the possibility of damages was known or foreseeable.

Some jurisdictions do not permit certain limitations of liability, so portions of this section may not apply to you.

Nothing in these Terms limits liability that cannot legally be limited.

31. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless PopLight Design, LLC and its owners, officers, contractors, agents, licensors, and service providers from third-party claims, liabilities, damages, losses, and reasonable expenses arising from:

• Your material breach of these Terms
• Your unlawful use of the Site, products, or services
• Your violation of another person’s intellectual property or other rights
• Content or materials you provide without necessary rights or authorization
• Your misuse of a PopLight Design product or service

This section does not require indemnification to the extent a claim results from PopLight Design’s own conduct where applicable law prohibits such indemnification.

32. NO WAIVER

Failure by PopLight Design to enforce any provision of these Terms does not waive our right to enforce that provision or any other provision later.

33. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the greatest extent permitted by law or, when necessary, severed from these Terms.

The remaining provisions will continue in effect.

34. FORCE MAJEURE

PopLight Design will not be responsible for delay or failure to perform caused by circumstances reasonably beyond our control, including Internet or hosting outages, third-party service failures, natural disasters, severe weather, government actions, labor disruptions, widespread utility or telecommunications failures, cyberattacks, or similar events.

This section does not eliminate obligations that cannot legally be excluded.

35. GOVERNING LAW

These Terms and your use of PopLight Design products and services will be governed by the laws of the State of Ohio, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any separate written agreement governing specific professional services may contain its own dispute-resolution or governing-law provisions, in which case the more specific agreement will control for that engagement.

36. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund & Returns Policy, applicable product licenses, and any additional written terms governing a particular purchase or service, constitute the agreement between you and PopLight Design regarding the matters they address.

For professional services governed by a separate proposal, statement of work, invoice, contract, or written agreement, those more specific terms supplement these Terms and will control where they directly conflict.

37. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our products, services, technology, business practices, or legal and regulatory requirements.

When these Terms are updated, the “Last Updated” date at the top of this page will be revised.

Your continued use of the Site after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

Changes will not retroactively alter material terms of a completed purchase where prohibited by applicable law.

38. CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

PopLight Design, LLC

Email: info@poplightdesign.com

Website: https://poplightdesign.com