Digital Products, Downloads, Software, and Hourly Service Blocks
Last Updated: September 30th, 2026
Thank you for purchasing from PopLight Design, LLC. Because we sell digital products, downloadable files, software, themes, plugins, templates, hourly service blocks, and other digital goods and services, our refund policy differs from policies that apply to physical products.
Please review this policy carefully before completing your purchase.
30-DAY REFUND WINDOW FOR ELIGIBLE DIGITAL PRODUCTS
Unless otherwise stated on a specific product page, eligible digital product purchases from PopLight Design may qualify for a refund request within 30 days of the original purchase date, provided the digital product has not been downloaded and, where applicable, the associated software license has not been activated.
Once a digital product has been downloaded or a software license has been activated, the purchase is generally considered final and non-refundable.
This 30-day refund window does not apply to hourly service blocks, prepaid development hours, consulting blocks, support blocks, project retainers, or other service-based purchases.
HOURLY BLOCKS AND PREPAID SERVICE TIME
ALL HOURLY BLOCKS AND PREPAID SERVICE TIME ARE FINAL SALE AND NON-REFUNDABLE ONCE PURCHASED.
PopLight Design sells blocks of development, design, technical, consulting, support, and other professional service time that may be purchased in advance.
Once an hourly block or prepaid service package has been purchased, no refunds will be issued, including for unused or partially unused hours, except where a refund is specifically required by applicable law.
This applies regardless of whether:
- Work has started
- Any hours have been used
- Only part of the purchased block has been used
- The customer changes their mind
- The customer delays or cancels a project
- The customer no longer requires the services
- The customer chooses not to provide materials, access, feedback, approvals, or information needed to perform the work
- The customer stops communicating or chooses not to continue the engagement
Purchasing an hourly block reserves PopLight Design’s availability and capacity and represents a commitment of service time. For that reason, hourly blocks are non-refundable immediately upon purchase.
Unused hours may remain available for future eligible work subject to any separate terms, expiration periods, project requirements, or agreements communicated at the time of purchase.
DIGITAL PRODUCTS AND DOWNLOADS
Due to the nature of digital products, we cannot generally accept returns after digital content has been delivered, downloaded, accessed, or used.
This includes, but is not limited to:
- WordPress themes
- WordPress plugins
- Website kits
- Templates
- Code and software
- Downloadable files
- Other digital products sold through PopLight Design
If you have not downloaded your purchase and have not activated an associated license, you may contact us within 30 days of purchase to request a refund.
SOFTWARE LICENSE ACTIVATION
For products that include a software license or license key, activating the license constitutes use of the product.
Once a license has been activated, the purchase is generally no longer eligible for a refund.
Deactivating a license after it has already been activated does not restore refund eligibility.
DEFECTIVE OR NON-FUNCTIONING PRODUCTS
We want the products sold by PopLight Design to work as described.
If you experience a material technical problem that prevents a product from functioning substantially as described, please contact us so we can attempt to resolve the issue.
If we determine that the product contains a material defect and we are unable to provide a reasonable solution, replacement, or correction, we may issue a full or partial refund at our discretion, subject to applicable law.
A product will not generally be considered defective solely because it is incompatible with a third-party product, service, plugin, theme, hosting environment, software version, or customization that is not specifically listed as supported by PopLight Design.
CHANGE OF MIND
Refunds are generally not available after a digital product has been downloaded, accessed, or its license activated because you changed your mind, no longer need the product, purchased the wrong product, or decided not to use it.
If you realize you purchased the wrong digital product before downloading or activating it, please contact us as soon as possible.
Hourly blocks and prepaid service time remain non-refundable regardless of whether any hours have been used.
SUBSCRIPTION PRODUCTS
If a product is sold as a recurring subscription, cancellation prevents future renewal charges but does not automatically refund charges that have already been processed.
Refund eligibility for the initial purchase remains subject to the terms of this Refund & Returns Policy.
Unless otherwise required by applicable law, renewal payments are generally non-refundable once processed. If you believe a renewal was charged in error, please contact us promptly so we can review the transaction.
DUPLICATE OR ERRONEOUS CHARGES
If you believe you were charged more than once for the same purchase or that a payment was processed incorrectly, please contact us.
Verified duplicate or erroneous charges will be corrected or refunded as appropriate.
This section does not create refund eligibility for properly processed hourly blocks or other non-refundable purchases.
REFUND REQUESTS
To request a refund for an eligible purchase, contact PopLight Design within the applicable refund period and provide:
- Your name
- The email address used for the purchase
- Your order number, if available
- The product purchased
- A brief explanation of your refund request
We may review account, download, license activation, and order records when determining whether a purchase is eligible for a refund.
Approved refunds will generally be returned to the original payment method. Processing times after a refund is issued may vary depending on the payment provider or financial institution.
Hourly blocks, prepaid service time, and other purchases identified as non-refundable are not eligible for refund requests under this section, except where required by applicable law.
CHARGEBACKS AND PAYMENT DISPUTES
If you believe there is a problem with your purchase, please contact us first so we have an opportunity to resolve the issue.
Nothing in this policy limits any rights you may have to dispute an unauthorized or erroneous transaction through your payment provider or under applicable law.
A chargeback or payment dispute does not alter the agreed refund terms that applied to the purchase.
EXCEPTIONS REQUIRED BY LAW
Nothing in this Refund & Returns Policy is intended to limit or exclude any refund, cancellation, warranty, or other consumer right that cannot legally be limited or excluded.
Where applicable law provides rights that conflict with this policy, the requirements of applicable law will control.
CHANGES TO THIS POLICY
We may update this Refund & Returns Policy from time to time to reflect changes to our products, services, business practices, or legal and regulatory requirements.
Changes will be posted on this page with an updated “Last Updated” date.
CONTACT US
For questions about this Refund & Returns Policy or to request a refund for an eligible purchase, please contact us by email at info@poplightdesign.com.